Current Shipping Policies:

SHIPPING CHARGES ( BASED ON PRE-TAX TOTALS) ARE SET UP AS FOLLOWS:

IN-STOCK ITEMS ONLY:

ORDERS TOTALING:    $1-$49.99 = $6.99 FLAT RATE SHIPPING CHARGE

ORDERS TOTALING:    $50.00-98.99= $9.99 FLAT RATE SHIPPING CHARGE

ORDERS TOTALING:    $99.00 AND UP= FREE SHIPPING

DROP SHIP ITEMS:

ARE SHIPPED TO YOU DIRECTLY FROM THE MANUFACTURER

SHIPPING COSTS WILL BE CALCULATED AS FOLLOWS: 15% OF THE PRE-TAX TOTAL OF THE DROP-SHIP ITEM

LIFT GATE DELIVERY:

ESPECIALLY LARGE ITEMS SOMETIMES REQUIRE LIFT GATE TRUCK DELIVERY

SHIPPING COST IS CALCULATED AS FOLLOWS: 15% OF THE PRE-TAX TOTAL OF THE ITEM + A ONE TIME $45.00 LIFT GATE SUR-CHARGE

THAT MEANS THAT IF YOU ORDER ONE LIFT GATE ITEM OR SEVERAL, THE SHIPPING COST WILL BE 15% OF PRE-TAX TOTAL+ $45.00

*We regret to inform you that we do not ship internationally. Shipments to AK and HI will require extra shipping charges that are not calculated during checkout.

Shipping usually takes 7-10 business days.  Business days are Monday through Friday, excluding holidays.

 Many of our products are drop shipped directly from the manufacturer.  You may receive your products in separate packages.  This is dependent on which warehouse they are being shipped from.

**There will be some instances when free shipping is offered and it can not apply to HI or AK due to shipping costs.  Customer will be notified via email and then phone if this is the case.

A $10.00 fee will be charged for address changes on packages that need to be re-routed during delivery due to an incorrect address. Please be sure that you enter the correct shipping address during checkout. Undeliverable shipments and refused deliveries will be charged for the original shipping fees plus a 10% handling fee.

In stock items are typically processed and shipped within 2-3 business days.

*Discount Daycare Directwill do everything we can to make sure you receive your package(s) in 7-10 business days. We do our best to estimate when items will ship from our facilities.  However, there are sometimes unforseen events that will sometimes delay shipment.  We appreciate your understanding if something like this occurs.

**Backordered items or pre-ordered items will be shipped when we receive the merchandise.  In most cases we will ship your in stock items and backorder items within your order in one shipment.  If you would like to receive your non backordered items faster, please contact us and we will arrange for those items to be shipped as they become available.

Sales Tax:

Any orders shipped outside Indiana will not be charged sales tax; items sent within Indiana will be charged sales tax of 7%. In the unfortunate case that we should be out of something in your order, we will contact you by email immediately to suggest an alternative.

Backordering & Preordering:

Backordering--We keep a large inventory Discount Daycare Direct...However, upon occasion our suppliers can't always get our shipments in time, or they are out of stock on items, so we occasionally do run into a back order situation. If this happens, you will be notified via email within 24 hours of your order being placed.

Backordered items that arrive in less than 30 days will be automatically shipped to you upon their arrival at Discount Daycare Direct. For backorders that have extended beyond our 30 days, we will email you to verify if you still wish to have the merchandise sent to you. We will not ship the item until we have received your confirmation. You are not charged for items that do not ship, so you will not be charged for the backordered items until they are physically ready for shipment. We do not charge for shipping on back ordered items that were originally eligible for Free Shipping.

Wrong item shipped/damaged merchandise:

While the Discount Daycare Direct staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally do make mistakes. In the event that we totally goof on an order, please contact us within 24 hours of the acceptance of your shipment to notify us of the error. We will ship you the correct item along with a return shipping label with an RMA number on it. Shipping the corrected item to you and the return item is at our expense.

Return Shipping and Exchange Policies:

Discount Daycare Direct strives to provide our customers with the best Customer Service possible. To ensure this, we have the following policy regarding Returns/Exchanges. We suggest you read this before you place any order with us and contact us if you have any questions, prior to placing your order.

Exchange Policies:

In order to keep our valued customers shopping at Discount Daycare Direct we are happy to exchange or award store credit for accessories purchased via Internet, for up to 14 days after your shipment has been received. Items must be in their original condition, and shipping and handling charges are always non-refundable. Discount Daycare Direct has the reserves the right to refuse refund/exchange for any reason. The following items are non-returnable: items purchased on sale. All sales become final 14 days after you receive the item.

If you have any questions regarding your order or our policies, please contact us via email.

Return Shipping Policy:

Customer is responsible for return shipping. UPS is the preferred carrier for sending back returns because they are able to track the package for you. They will automatically insure the package up to $100. If your purchase is more than that, you should consider insurance. Please note that we are not responsible in the event of loss or theft of your items sent for returns.

When sending a piece back, please notify us prior to shipping at info (at) discountdaycaredirect (dot) com for a return authorization number. Title the subject “return”. This will ensure that we are aware of your product en route and will be able to process your exchange more effectively.

Toll Free 888-513-6912 or email us info (at) discountdaycaredirect (dot) com

M-F 8:00am-6:00pm EST 

Closed weekends and holidays.